App / Slots
This policy explains what information we collect when you use ba99e, how we use it, and what choices you have — including how your Rocket, Upay or Bank Transfer transaction records are stored and who can access them. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and, where relevant, account verification documents. Each time you make or request a transaction through Rocket, Upay or Bank Transfer, a record of that activity is associated with your account. We also collect device and session data — browser type, IP address and session timestamps — to help us maintain account security and identify unusual access patterns. We do not sell your personal data to third parties for marketing. Data shared with payment processors, such as those handling Rocket or Upay transfers, is limited to what those services require to process your transaction. We keep data for as long as your account is active and for the period required by applicable record-keeping obligations. After that, we delete or anonymise it. You can ask us to confirm what data we hold on you at any time through the support contact shown on your account page.
Transaction records for Rocket payments are stored against your account and visible in your wallet history after login.
Upay transfer data is handled by the Upay processor and by us only to the extent needed to confirm your deposit or withdrawal.
Bank Transfer records, including reference numbers and confirmation status, are retained in your account transaction log.
This policy applies to information collected directly through the ba99e platform — your account, wallet and support interactions. It does not extend to third-party services you reach from our site, including external payment processors or game content providers. Understanding the boundary helps you know who to contact when a question arises.
Login credentials, session data and account profile details fall inside this policy. We control how they are stored and who within our team can view them.
Deposit and withdrawal records tied to your ba99e wallet are covered. The payment processor handling Rocket or Upay on their own infrastructure operates under their own privacy terms.
Pages, game lobbies and support articles you read on ba99e are covered by this policy in terms of the browsing data we collect. Game content itself is supplied by studios under separate agreements.
Links or integrations pointing away from ba99e — including payment gateways and external game providers — are outside the scope of this policy. We recommend reading their terms separately.
Your account gives you a direct route to review and act on the data we hold. After logging in, the account dashboard shows your registered details, wallet history and transaction records — including any Rocket, Upay or Bank Transfer entries. If a detail is incorrect, you can update it from the profile section or contact support to request a correction. For questions about what data we hold, how long we keep it, or whether data has been shared with a third party, our support team is the right place to start. We aim to respond to data queries within a reasonable time and will always confirm what we can and cannot act on. Eligibility for certain account controls may depend on your local law and the eligible region your account is registered under.
Log in and open your account dashboard. Your transaction history, registered contact details and session activity are visible there.
Use the profile section to update your contact information. For changes to verified identity fields, contact support directly with the relevant details.
Send your query through the support contact listed on your account page. We will confirm what data we hold and explain the basis on which we retain it.
If you want to know whether your data has been shared with any payment processor or third party, submit a written request through support and we will respond with specifics.
For any question about this policy — data access, correction requests or concerns about how your Rocket, Upay or Bank Transfer records are handled — the routes below are the right place to start. We keep these channels open so that privacy queries are handled with the same care as any account support request.
After logging in, your account page shows your registered data, wallet records and a direct route to submit a support request about any privacy concern.
Our support team is reachable through the live chat route shown on your account page. Use this for urgent data queries or questions about a specific transaction record.
For formal data requests — including asking what we hold, requesting corrections, or querying a third-party data share — submit in writing through the support contact on your account page.
We apply access controls so that only the parts of our team that need your data can view it. Cookies on ba99e are used to keep your session active, remember preferences and detect irregular login patterns — not to build advertising profiles. You can manage cookie preferences through your browser settings; doing so may affect how certain account features work. Data is retained for as long as your account is active and for any period that applicable obligations require after closure. We do not retain payment instrument details such as full Rocket or Upay account numbers beyond what is needed to process a transaction.
Internal access to your account data is restricted by role. Only team members handling account security or support can retrieve personal records, and all access is logged.
We use session and preference cookies. We do not use tracking cookies to sell data to advertisers. Cookie settings can be adjusted in your browser at any time.
Active account data is held while your account remains open. After closure, we keep records only for as long as applicable obligations require, then delete or anonymise them.
When this policy changes, the updated version is posted on this page with a revised date. Continuing to use your account after a change is posted means you have seen the update.
These are the questions we hear most often about how ba99e handles your data. If your question is not answered here, the support routes listed above are the right next step.
We collect the name, contact details and any verification documents you provide during registration. We also record the device and session data associated with each login, such as your IP address and browser type, to help us monitor account security.
Yes. Log in and open your account dashboard — your profile details, wallet history and transaction records are visible there. For a broader summary of everything we hold, submit a written request through the support contact on your account page.
Transaction data is shared only with the payment processor handling your Rocket or Upay transfer, and only to the extent needed to process that transaction. We do not share payment records with advertisers or unrelated third parties.
After your account is closed, we retain records for the period required by applicable obligations. Once that period ends, we delete or anonymise your data. We cannot specify an exact duration, as this depends on the applicable rules for your eligible region.
For standard contact details, use the profile section of your account dashboard to update them directly. For verified identity fields, contact support through your account page and provide the correct information — the team will confirm what documents are needed.
No. We use cookies to keep your session active and remember your account preferences. We do not use advertising trackers. You can manage or block cookies in your browser settings, though some account features may not work fully if session cookies are disabled.
Yes. Your access to ba99e and the rights available to you under this policy depend on your local law and eligible region. We recommend checking whether using our platform is permitted under the laws that apply in your location before opening an account.